MOCK TASK: Lumi & Loaf support inbox (made-up business, all names fake) Ticket 1 From: Marcus Lee Subject: Order #4471 still not here Received: 8:02 AM Hi, I ordered a cookie box on the 3rd for my mom's birthday. It's been 9 days and the tracking hasn't changed since Tuesday. Her birthday is Saturday. Can you tell me where it is? Order #4471. ---------------------------------------- Ticket 2 From: Priya Nair Subject: Cookies arrived crushed Received: 8:15 AM My box came today and half the cookies are in pieces. The outside box was dented. I took a photo (attached). This was a gift so I'm pretty disappointed. What can you do? ---------------------------------------- Ticket 3 From: Tom Becker Subject: Can I change my delivery address? Received: 8:31 AM Hi! I placed order #4490 about an hour ago and used my old address by mistake. The new one is 22 Example Street, Apt 4, Portland OR. Can you update it before it ships? ---------------------------------------- Ticket 4 From: Hannah Cole Subject: Peanut question Received: 8:47 AM Do your cookies contain peanuts or get made near peanuts? My son has a nut allergy and I want to order the birthday box for his party. ---------------------------------------- Ticket 5 From: Jose Ramirez Subject: I was charged twice Received: 9:05 AM I checked my bank and there are two charges of $42.00 from you on the same day. I only placed one order (#4462). Please fix this. ---------------------------------------- Ticket 6 From: Alicia Grant Subject: Corporate gifts for 50 people? Received: 9:20 AM Love your boxes! I run office admin for a 50-person team and want to send cookie boxes to everyone in December. Do you do bulk or corporate orders? Can you add a card with our logo? ----------------------------------------